Product FAQs

Where does your meat come from?
We take animal welfare very seriously. We believe that the meat we use should be ethically and humanely produced and killed, and that the best hams come fr...
Mon, 14 Aug, 2017 at 10:15 AM
Do your hams contain nitrates or nitrites?
There has been much discussion in the press in recent years about the possible adverse health effects of nitrites and nitrates. Our position is that whilst ...
Tue, 17 Oct, 2017 at 10:46 AM
Do you use "formed meat"
No! Unlike most "supermarket" ham, ours is never "formed", "reformed" or "reconstituted". Here's the text of an...
Wed, 3 May, 2017 at 2:52 PM
Will my order arrive frozen?
Dukeshill products are dispatched fresh unless otherwise stated.
Wed, 3 May, 2017 at 3:22 PM
I have specific dietary requirements. How can I find out which of your foods are suitable for me?
We are in the process of compiling full ingredients  for every product we sell, most are already listed on the individual product on our web site - click on...
Wed, 3 May, 2017 at 3:23 PM
Why do you stock Foie Gras??
We recognise that foie gras is considered by some to be inhumane. We also recognise that there are many thousands of people who still wish to purchase this ...
Fri, 16 Nov, 2018 at 2:08 PM
How will I know how to cook the food?
Full cooking instructions are provided with every product, additionally we have instructions for each product provided on the website.
Tue, 31 Oct, 2017 at 3:42 PM
What if there is something I'm not happy about?
If you have a complaint about our products or service please contact Dukeshill as soon as possible on 0345 222 0153 to speak to a member of our customer ser...
Fri, 1 Feb, 2019 at 2:25 PM