Our carrier partner APC, will locate your property using your postcode as it is registered with Royal Mail or Google Maps. As long as your address comes up on either of these, the  driver should have no problem finding where you are.

If you know your property is particularly difficult to identify (perhaps the signage is confusing, you have more than one drive, or you share access with someone else?) please call our customer service team. In extreme circumstances we can even add written instructions to the outside of the box!

On the odd occasion they do have difficulty finding an address, firstly they will try to call you if you have given a mobile telephone number when you placed your order, or contact our customer service team so that they can give them more information.